From the August 2010 Issue:
Editorials
Going Beyond First Impressions
While first impressions count, equally important is how subsequent visits measure up.
By Janice Anne Costa
Business Strategies
Customer Service: Now, More Critical Than Ever
Today’s clients are more demanding, and they are going to hold us to a higher level of service and professionalism.
By Thompson Price, CMKBD
DPH Perspectives
Creating a Memorable Showroom Experience
Our industry was built on memorable relationships and in this new economy, it’s now more important than ever to be memorable.
By David Crossley
Bettering Your Bottom Line
Developing a Showroom Investment System
The easiest way to sell underperforming displays is to market them to past clients and/or builder accounts.
By Ken Peterson, CKD , LPBC
Personnel
Strategies for Dealing with Difficult Employees
The ability to lead difficult individuals out of unproductive situations to improved performance and better working relationships is an essential management skill.
By Hank Darlington
More Columns
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