Expert Reveals Best Ways to Introduce Clients to Universal Design
As the American population gets older, and more households become multi-generational, the idea of having a home in which family and friends can access without limitations – no matter what level of ability a person has, or age and physical type a person is – is becoming a topic that kitchen bath dealers and designers can pitch to their prospective clients, regardless of their age.
However, to “convert” clients to the thought that having a Universally Designed kitchen, bath and home can prove delicate, especially when most consumers don’t particularly like to admit they are getting older, but still may need products designed specifically geared toward making their lives easier.
Enter Drue Lawlor, FASID, NCIDQ of Dallas, TX-based education-works, inc. She offered seven Universal Design principles, developed by a working group of architects, product designers, engineers and environmental researchers from the North Carolina State University Center for Universal Design, that will not only improve layouts, but may also change consumer views of Universal Design. She outlined them during the Kitchens and Baths for All Ages seminar she led at the Kitchen/Bath Industry Show & Conference (K/BIS) in Las Vegas.
According to Lawlor, the seven principles that kitchen and bath designers should consider when selecting products and design layouts for clients are:
- Equitable Use: Refers to the same usage ability for all users. Examples of these types of products would be side-open oven doors, which are safer and more accessible; or power doors with sensors.
- Flexibility in Use: Means that the user has a choice of methods to use, basically accommodating a wide range of individual preferences and abilities. These products would include hand-held showers, especially by the seating area in a shower.
- Simple and Intuitive Use: Refers to the fact that the use of the design is easy to understand.
- Perceptible Information: Using tactile, verbal and pictorial guides to communicate information effectively to the consumer. Examples of this would be audible or flashing fire alarms, or tactile, visual or audible cues on thermostats.
- Tolerance for Error: Ensures that the design minimizes hazards and adverse consequences.
- Low Physical Effort: Allows users to exert the least amount of effort to accomplish a task. These designs can be used efficiently and comfortably with a minimum amount of fatigue. Lawlor cites levers or loop handles on doors and faucets as effective products.
- Size and Space for Approach and Use: Required to create a clear line of sight to important elements for seated or standing users in the kitchen or bath. This principle allows for approach, reach and manipulation of products or work areas.
According to Lawlor, these design principles are equally suitable for the kitchen and bath. In fact, once a product has been selected and evaluated, kitchen and bath designers should determine how the product rates according to the design principles.
For example, in kitchens, solid surface material for countertops can provide easier cleaning, so there is less chance for bacteria to build up, she says.
She also suggested rounding off corners on all countertops, especially for visually impaired persons.
Furthermore, Lawlor suggested suspending a mirror above the cooking area to allow vision into pots for a seated person, if the cooktop cannot be lowered. Portable induction cooktops are good for accessibility, as is pull-out shelving or accessible counter space near ovens and microwaves to allow for transfer of hot items.
In the bath Lawlor said that storage considerations are very important, as is the need for clearance space in front and to one side of the toilet. And a curbless shower can eliminate the chance of tripping and falling at the same time it makes it easier for those using wheelchairs or walkers.
The bottom line, Lawlor said, is that when “working with products and clients, no matter their age or ability, design with universal access in mind. Ask many questions, observe and listen.”
For more about this project, log onto to the Live Events, Project Spotlight and Consumer Resources sections, as well as the Kitchen & Bath Confidential Blog.
To read more visit the Consumer Resources and Live Events sections , and look for it in the upcoming 6/07 issue of Kitchen & Bath Design News. In addition, for more about Universal Design, click here. And read Ten Design Trends to Follow for Aging in Place.
(Be sure to log onto KitchenBathDesign.com for Kitchen & Bath Design News’ coverage of the 2007 Kitchen/Bath Industry Show & Conference (K/BIS) in Las Vegas. Log onto the home page to visit the Live Events, Top Headlines, Project Spotlight and Consumer Resources sections, and Product Gallery. And don’t forget to sign up for our eNewsletters that will cover other upcoming industry shows.
Universal Design elements, such as the hand-held showers, grab bars and shower seats shown in this shower created by Jason Smith of Prestige Renovations in Elk Grove Village, IL, are functional and stylish for those who want to age in place.

May 29th, 2007 at 2:02 pm
Expert Shows Designers Best Ways Layouts & Clients to Universal Design
May 30th, 2007 at 8:40 pm
Gently aging Boomers are certainly a growing market for implementing Universal Design precepts. And most kitchen and bath designers are well prepared to deal with eventual and possible disabilities.
But it takes a special designer to deal with disabilities in clients who are disabled now.
Most such clients never enjoy the opportunity to hire a k&b designer, or anyone else for that matter, because they can’t afford remodeling or redesign in the first place. But those who can afford our services deserve designers who are committed to putting aside all assumptions to design to the strengths and abilities these clients have in the here and now; knowing also that they will inevitably decline with age.
A designer must gain the client’s complete trust and learn to assess abilities very carefully. And to draw on the expertise of others, such as family members, physical therapists and physicians, when needed.
Enabling the disabled to live better lives, whether for profit or pro-bono, is a challenging and rewarding way to stretch our minds and abilities as designers.
June 10th, 2007 at 4:08 pm
How does one put a mirror above a cooking surface with steam arising from say, a pot of boiling pasts?
September 13th, 2007 at 10:45 pm
We have seen a large increase in interest for “universal designs”. Just as “green” is emerging, so to is retrofitting the home, and especially bathrooms, for the golden years.
July 25th, 2008 at 3:02 am
You mentioned “Equitable Use” as one of the criteria to be considered when it comes to selecting design layouts..I think it is very important to come up with somehow standardized layouts. In this way, it will not be that hard to mass produce..
April 2nd, 2009 at 10:53 am
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