As a kitchen and bath designer/remodeler, there are two distinct areas of expectations that are important to consider in the conduct of your business. The first of those expectations are the ones that a potential client first brings to you when they are considering hiring your firm to take on their project. The second group of expectations consists of those that come to light after the contract signing.
Managing these expectations well will determine whether you sign a contract with this client and, later, whether you wind up with a happy client who can bring you future referrals.
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