Leading & Learning
John F. Kennedy once said, “Leadership and learning are
indispensable to each other.” This is certainly the case in the
kitchen and bath industry, where the only constant is change and
excellence means not just mastering the old, but continually
studying and embracing the new.
But if learning and leadership are inextricably linked, so, too,
are the traits that forge great leaders: talent, wisdom, creative
vision, an open mind, a willingness to listen, strong convictions,
personal and professional integrity, and a desire to go beyond the
ordinary in pursuit of the extraordinary.
To that end, this month, Kitchen & Bath Design News is once
again honoring individuals and companies in the kitchen and bath
design industry that exemplify true leadership, with the
presentation of its fifth annual Industry Leadership Awards. A
total of 17 industry professionals including kitchen and bath
dealers, designers, distributors, “whotailers,” manufacturers,
sales reps and others have been named as recipients of the 2003
Industry Leadership Awards, presented exclusively by K&BDN.
The Industry Leadership Awards competition was created in 1999,
and is the first and only kitchen and bath industry awards program
of its kind, focusing specifically on leadership excellence and
outstanding industry achievement in a variety of categories.
“As an industry, we tend to focus primarily on design talent.
There’s no question that design skills are important, but it is our
firm belief that true excellence comes from mastering all aspects
of our business, from customer service, sales, marketing and
business management to the ability to create eye-catching,
effective showroom displays and make an impact in our communities,”
states K&BDN editor Janice Costa.
“For that reason, our 2003 Industry Leadership Awards are
designed to single out companies and associates who have truly made
a difference to their companies, to their customers, to their
communities, and to the kitchen and bath industry at large,”
Kitchen & Bath Design News salutes the winners of its 2003
Industry Leadership Awards competition. Profiles of each of the
2003 winners are presented on the following nine pages.
Overall Excellence in Operating a Kitchen & Bath
Dealership honoring independent kitchen and bath
dealers for general excellence in design, management, sales,
marketing, customer service, professionalism and all other aspects
of operating a successful dealership.
First Place: Kitchens by Deane, Stamford, CT
Second Place: Distinctive Kitchens, designs by STEENBEKE &
SONS, Concord, NH
Third Place: By Design Interiors, Inc., Houston, TX
Overall Excellence in Operating a K&B Distribution or “Whotail”
Firm honoring kitchen/bath distributors or
wholesale/retail firms (“whotailers”) for general excellence in
management, sales, marketing, customer service and support for
dealers, remodelers and other product specifiers.
First Place: Carl Schaedel and Co., Inc., West Caldwell,
Second Place: Hayward Design Center, Santa Barbara, CA
Third Place: Broc Supply, Allentown, PA
Most Innovative Kitchen or Bath Retail Marketing
Effort honoring kitchen/bath dealers, whotailers,
multi-branch or other retail outlets for a targeted marketing
effort that successfully combines advertising, promotion and
special events, while resulting in demonstrable sales growth.
First Place: Reico Kitchen & Bath, Springfield, VA
Second Place: Z&G Enterprises, Pittsburgh, PA
Most Innovative Showroom or Use of Displays honoring
kitchen/bath dealers, distributors or whotailers for outstanding
product merchandising, showroom design, use of displays or unique
use of a showroom as a marketing vehicle.
First Place: Grande Central Showroom, New York, NY
Second Place: Kitchens by Deane, Stamford, CT
Third Place TIE: Southeast Appliance Dist., Charlotte, NC
Third Place TIE: Apex Cabinet Co., Apex, NC
Independent or Factory Sales Rep of the Year honoring
factory-employed or independent sales or customer service
representatives for successfully representing the interests of
suppliers, while demonstrating superior support and responsiveness
to the needs of their customers.
First Place: Bernard Kronk, Marketing Enterprises West, Inc.,
Thousand Oaks, CA
Most Innovative Supplier Support Program honoring
manufacturers, importers or suppliers of kitchen and bath products
for successfully conceiving and executing a support program that
assists kitchen and bath dealers or distributors in a variety of
First Place: Elkay Sales, Inc., Oak Brook, IL
Outstanding Industry or Community Service honoring
kitchen/ bath industry-related individuals, companies or groups for
an outstanding contribution to their community or the public, or to
contributing to the growth in stature and professionalism of the
First Place: Decorative Plumbing & Hardware Association,
Second Place: Delta Faucet Co., Indianapolis, IN
Third Place: Whirlpool Corp., Benton Harbor, MI