â€œIn this era of social media, buyerâ€™s remorse can wreak havoc with your reputation.â€
- Bruce Kelleran/Business ManagementBusiness InsightsBusiness ManagementPro Talk
The Rolling Stones may have made a fortune with their hit song, â€œ(I Canâ€™t Get No) Satisfaction,â€ but you donâ€™t want this to be your customerâ€™s theme song at the end of one of your firmâ€™s kitchen or bath projects.
- DesignPro TalkSarah Reep/Inside Today's ShowroomShowrooms
Moving forward, customer service will be increasingly critical in the kitchen and bath industry. With instant access to information about products and prices, there are few surprises left for todayâ€™s consumer when he or she walks into a showroom. Therefore, it will most likely be the level of customer service that will differentiate one showroom from another.
Todd, CAPS, CGR, CGP, CSP, CSM, owner of Elite Remodeling, has made it his business to educate both his clients and his staff, investing in whatever tools are necessary to ensure prospective clients can make educated decisions about their project.