“In this era of social media, buyer’s remorse can wreak havoc with your reputation.â€
Tag:
Customer Service
- Bruce Kelleran/Business ManagementBusiness InsightsBusiness ManagementPro Talk
Tips for Increasing Your Clients’ Satisfaction
The Rolling Stones may have made a fortune with their hit song, “(I Can’t Get No) Satisfaction,†but you don’t want this to be your customer’s theme song at the end of one of your firm’s kitchen or bath projects.
- DesignPro TalkSarah Reep/Inside Today's ShowroomShowrooms
Designers Key to Differentiating Your Showroom
by Janice CostaMoving forward, customer service will be increasingly critical in the kitchen and bath industry. With instant access to information about products and prices, there are few surprises left for today’s consumer when he or she walks into a showroom. Therefore, it will most likely be the level of customer service that will differentiate one showroom from another.
Kitchen & Bath Design News, Business Strategies, Thompson Price, kitchen and bath dealers, customer service, working with clients, design budgets
- DPH Perspectives/Decorative Plumbing & HardwarePro Talk
Salespeople Must Put the ‘Show’ in Showroom
Your client’s comfort level with your place of business begins and ends with the people representing the company.
Todd, CAPS, CGR, CGP, CSP, CSM, owner of Elite Remodeling, has made it his business to educate both his clients and his staff, investing in whatever tools are necessary to ensure prospective clients can make educated decisions about their project.